Lawn Doctor has the highest industry-wide customer retention rate, 80%.  Our focus on advanced technology and superior service enable that number to continue to grow.  This kind of customer retention gives our franchisees time to expand their business instead of trying to replace customers.

What are the hallmarks of the Lawn Doctor customer experience?

Amazing Lawns

Lawn Doctor lawns are the kinds that neighbors tell their friends about. (And often, that’s a key source of new customers for our franchisees!)  We take a two-pronged approach to achieving top results:

  • Proprietary products and equipment: Lawn Doctor is one of the most science- and technology-savvy companies in the lawn care industry.
  • An up-front approach:  We’re straightforward with customers about the time and treatments necessary to get a lawn looking healthy and green.
My lawn was in bad shape when I bought the house, but it has responded beautifully to your treatments. It’s lush and very thick with excellent color. You guys really know your stuff.”
— Panama City, Fla.

Recession Resistant

There is significant demand and future growth on the horizon for lawn care services. Homeowners acknowledge that maintaining a lawn by themselves is becoming increasingly difficult, and 34.5 million households currently hire at least one type of lawn and landscape service.

Lawn Doctor’s annual service programs are highly sought after and provide a continuous revenue stream. With Lawn Doctor, franchisees don’t have to acquire a new customer every time they want to generate revenue. We offer a wide array of services that customers need year after year.

Excellent Service

Lawn Doctor offers a satisfaction guarantee and our business system is designed to emphasize customer service.  Every aspect of the Lawn Doctor customer experience, from initial call, to issue resolution, to follow-up, is continuously evaluated for improvement and innovation opportunities. Our local lawn professionals take pride in the knowledge and techniques we bring to a lawn and landscape.

“I wanted to simply take a moment to compliment you on your resolution of the problem and the high quality of service that you have provided me to date. It was because of your focus on customer satisfaction that led me to continue doing business with your company, and I am extremely happy to have made that decision.”
— Columbus, Ohio

Great Value

Most homeowners choose lawn care services because they want their lawn to be a worry-free source of enjoyment, rather than an ongoing DIY experiment. Homeowners acknowledge if a lawn is a source of endless expense, it won’t be enjoyable.  We combine reasonable prices with industry-leading effectiveness, meaning customers know they’re getting top value for their money with Lawn Doctor.

“I recognize the recipe for a healthy lawn is a partnership between the lawn care professional and the homeowner. As you are aware, I don’t always have the opportunity to do my part. My sons and I certainly appreciate the fact that you and your company always do yours.”
— Penfield, N.Y.