California Privacy Policy

This Notice explains how we collect use and disclose personal information about California residents. The Notice also explains certain rights that California residents have under the California Consumer Privacy Act (CCPA), This Notice explains how California residents can exercise their rights under the CCPA to request that we: (1) provide certain personal information that we have collected about them during the past 12 months, along with related information described below, or (2) delete certain personal information that we have collected from them. The CCPA only applies to information about residents of California.
The Personal Data that we collect, use, or disclose about a specific California resident will depend on, for example, our relationship or interaction with that individual.

Categories of Third Parties with Whom We Share Personal Data

The categories of third parties with whom we share Personal Data depend on, among other things our relationship or interaction with a specific California resident. The information below lists the categories of third parties with whom we share Personal Data in different contexts.
Outside companies or organizations with whom we share Personal Data as part of providing products and services, supporting our everyday operations, or business management and development. Examples include companies or organizations that support us in the delivery, marketing and sales of our services, other parties, partners including our CRM platform provider.

Requests Under the CCPA

A California resident has the right to request that we:

  • Disclose to you the following information covering the 12-month period prior to your request (“Access Request”)
  • The categories of Personal Data we collected about you and the categories of sources from which we collected the Personal Data.
  • The business or commercial purpose for collecting Personal Data about you.
  • The categories of third parties to who we disclose Personal Data about you, and the categories of Personal Data disclosed.
  • The specific piece of Personal Data we collected about you; and
  • Delete Personal Data we collected from you (Deletion Request)

During the past 12 months, we have collected the following categories of Personal Data.

The Personal Information We Collect and Disclose:

Category of Personal InformationSource of InformationPurpose for CollectionCategories of Recipients
Contact information, such as name, email address, address and telephone numbers, that you provide when you compete a lead form, signup for service, provide your contact information verbally on the phone with one of our team membersFrom youTo communicate with you about your services, your account, and your requests for information; to send you updates about new offers that may be of interest to you; to tailor your experience at our Sites, showing you content that we think you might be interested inWith Lawn Doctor Franchise group entities, with certain authorized third parties for the purpose of providing specialized services to Lawn Doctor Franchise (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, and conduct promotions.
Login information, such as usernames and passwords used to access your accountFrom youTo enable you to access our services and to create and manage your accountThis information is not shared outside of Lawn Doctor Franchise.
Communications with you, such as email, chat, and phone callsFrom youTo handle your requests and to contact you when necessary or requested, including responding to your questions and comments and providing customer supportThis information is not shared outside of Lawn Doctor Franchise.
Information automatically collected from your browser, such as your browser type, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our SiteFrom you, from our website or app technology’s interaction with your browser or devices when you choose to connect your e-mail account with our systemTo improve our Sites, customer service, and user experience and display the appropriate services to match your search.With Lawn Doctor Franchise entities; with certain authorized third parties for the purpose of providing specialized services to Lawn Doctor Franchise (such as helping us to maintain and manage our customer information, communicate with our customers, service our website,  fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you.
Information automatically collected from your device, such as your internet service provider’s address; your internet protocol or IP address; your MAC address; your operating system; and the type of handheld or mobile device used to link to the web pageFrom you and from our Site technology’s interaction with your browser or devicesTo improve our Site user experienceWith Lawn Doctor Franchise group entities, with certain authorized third parties for the purpose of providing specialized services to Lawn Doctor Franchise (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, and conduct promotions.
Payment card information, such as credit or payment card numbers, billing addresses, and other financial information shared when making a purchaseFrom youTo complete a particular transaction or fulfill a service; to check that the right person is using the right card or account; to meet the requirements of the card brands or account issuers; to facilitate payment for the services that were providedOur card processor stores all credit card information. They conduct the credit card transactions using commercially reasonable security precautions, controls, policies, and procedures, consistent with generally accepted data processing standards in the financial services industry. We only store a record that the transaction took place and the amount you paid in connection with your account information.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code 1798.80 (e))A name, signature, address, telephone number, insurance policy number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categoriesProvide and manage products and services.With Lawn Doctor Franchise group entities, with certain authorized third parties for the purpose of providing specialized services to Lawn Doctor Franchise (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, and conduct promotions.
Unique identifiersWebsite lead forms: Name, address, signature, telephone, email, account name, online identifier, IP addressCreation and management of your accountWith Lawn Doctor Franchise group entities, with certain authorized third parties for the purpose of providing specialized services to Lawn Doctor Franchise (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, and conduct promotions.
Geolocation dataPhysical locations via our online lead form, based on your IP address or an address you provide to us verbally over the phoneProvide and manage products and servicesWith Lawn Doctor Franchise group entities, with certain authorized third parties for the purpose of providing specialized services to Lawn Doctor Franchise (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, and conduct promotions.
Financial InformationCredit card number, debit card number, or other financial informationTo facilitate payment for the services provided.We conduct the credit card transactions using reasonable security precautions, policies and procedures consistent with generally accepted data processing standards in the financial services industry. We only store a record that the transaction took place and the amount you paid in connection with your account information.
Internet Activity Internet or other electronic network activity information, but not limited to, browsing history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisementSupport the operation of our website such that we can display the appropriate services and offers.With Lawn Doctor Franchise group entities, with certain authorized third parties for the purpose of providing services to Lawn Doctor Franchise (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, and conduct promotions.

How to Make Requests
If you are a California resident, you can make an Access Request or Deletion Request by:

Going to ldfranchisepolicy@lawndoctor.com.

Change to this Notice
We may change or update this Notice periodically. When we do, we will post the revised Notice on this webpage indicating when the Notice was “Last Updated.”
Link to Go Back to Start of California Privacy Policy:
lawndoctorfranchise.com/ca-privacy-policy/